Mint Moda Online Shopping Policy (FAQs)
All Help Topics
We offer our customers an easy registration process.
- Click “Sign in/Register”
- Enter your First and Last Name
- Enter your Email Address
- Enter your password and make sure you use a strong password
- Click “Create my account”
- Start shopping!
We offer you flexibility to update your password at any time.
- Find the Account Menu under your Username in the top right corner
- Click “Change Password”
- Enter your current password
- Enter your new password
- Click “Change my Password”
On the login page, click on “forgot your password?” and follow the instructions to re-set your password.
We offer a hassle-free ordering process.
- Browse our site for the latest collections and trendiest items.
- When you find an item you would like to purchase, choose the best size (Our Size Chart will help) and click the “Add to Basket” button.
- Once your basket is full of all your favorites, click on the Basket Icon in the top right corner.
- Click on “Proceed to Checkout” to continue to shipping and payment screens.
- Enter your shipping address then press continue.
- Pick your preferred payment method and fill out required details.
- Click “Complete Your Order”. Your order has been placed!
- k back and relax while we prepare your order 🙂
Yes, although we encourage you to create a username and password to make your next shopping experience easier!
Please contact customer service if your order is in the early stages of processing. Unfortunately, we cannot modify your order after shipment.
Please contact customer service. If your order has not shipped, we will update your address. Unfortunately, we cannot change the delivery address after the order ships.
You can only cancel orders with the status of “payment pending” or “payment declined” via your online account.
If your order status is “ready to process”, please contact customer service to cancel your order before shipment.
If your order has already shipped, we can no longer cancel it. Please see our return policy.
Log into your online account and click My Orders. Click the order of interest to view the details. If you have further questions, please contact customer service.
If your order arrived when you were not home, it might have been sent to the local post office for pick up. Please look for a note with instructions at your front door or contact your local post office.
Yes. The same coupon code can be used for multiple orders as long as it is still valid and does not specify “one-time use”.
Sorry, coupons and promotion codes cannot be combined. Only one discount code is valid per order.
We accept credit card and PayPal payments. The following major credit cards are accepted: Visa, American Express, MasterCard.
Unfortunately we do not have the ability to accept cash on delivery at this time.
Yes. We partner with a global credit card processing firm with the most advanced and secure systems available.
Your order will be shipped within 24 hours from order confirmation.
We offer worldwide delivery.
Aramex and ups.
Please view your order status to track shipments. If you need further assistance, please contact customer service.
Shipping costs vary depending on the size of the order (volume and weight), destination, and speed of delivery.
We offer multiple shipping options to meet your preferred delivery time and budget. When you add items to your cart, you will be prompted to pick a shipping method that meets your needs.
Please log into your online account and click My Orders to view your order status to track shipments. If you need further assistance, please contact customer service.
If the estimated arrival date has passed and you have not received your order, please review the tracking status. If you are still unable to locate your package, please contact customer service.
Occasionally, to prevent the delay of your entire order, items must be shipped in multiple packages based on the current stock availability. Please view your order status to track multiple shipments. If you need further assistance, please contact customer service.
We strive to represent our products well on our site via photos and descriptors to ensure our clients have a good representation of what they are buying. We understand when you try it you may not find it ideal. Therefore, we give every order a 30-day return or refund guarantee. This entitles you to claim a refund or replacement within 30 days of receiving your items and we will return your payment for any, upon return of the item to our facility.
- Items shipped from Mint-Moda.com can be returned within 30 days of receipt of shipment. If the return is related to product quality or wrong item shipped, Mint Moda will cover the cost of the return; otherwise, the customer will be responsible to pay the cost of the return.
- Contact customer service with your order information and a brief description of your return issue. Please note we may ask you to send us a clear photo of your product.
- Please complete the return slip included with every order. It contains our return address and basic information about your return. Please complete all information on the return slip including the reason for the return. We cannot process incomplete return slips.
- Put the return slip inside your package along with the item(s) you are returning. Please pack the item(s) in a manner similar to how they were received.
- Send item(s) back to us through the local post office. If the return is urgent, please contact customer service and provide a tracking number for the returned parcels.
Goods are not covered by our 30-day return or refund policy if:
- Goods have been worn, damaged, stretched, or contaminated;
- Goods are incomplete (partial sets, missing pieces or accessories etc.);
- Goods are stored or exposed to extreme environments;
- Goods have undergone unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation;
- The claim is made after 30 days from shipment arrival date.
Because you did not create an online account, you will need to contact us with your order number to process your return. Note: please contact us from the same email that you provided when you placed your order.
We will refund the amount to the same card or PayPal account you used when you purchased the item.
We will refund the amount to the same account or card you used when you purchased the item. Please verify which credit card or PayPal account you used. If you need further assistance, please contact customer service.