Return Policy

Return Policy

Return Policy 

We strive to represent our products accurately on our site via photos and descriptors to ensure our clients have a good representation of what they are buying. We understand when you receive an item and try it on, you may not find it ideal. Therefore, we provide a 30-day refund guarantee. Return shipment fees are paid by Mint Moda only if the wrong item was shipped or there is a product quality issue. Upon receipt of the returned item, your payment will be refunded. 

Return Process

  1. Contact customer service with your order information and a brief description of your return issue. Please note we may ask you to send us a clear photo of your product. 
  2. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
  3. Put the return slip inside your package along with the item(s) you are returning. Please pack the item(s) in a manner similar to how they were received.
  4. Send item(s) back to us through the shipping company. If the return is urgent, please contact customer service and provide a tracking number for the returned parcels.

Exclusion 

Goods are not covered by our 30-day return or refund policy if:

  • Goods have been worn, damaged, stretched, or contaminated;
  • Goods are incomplete (partial sets, missing pieces or accessories etc.);
  • Goods are stored or exposed to extreme environments;
  • Goods have undergone unauthorized repair, misuse, negligence, abuse, accident,  alteration, or improper installation;
  • The claim is made after 30 days from the shipment arrival date.