We strive to represent our products accurately on our site via photos and descriptors to ensure our clients have a good representation of what they are buying. We understand when you receive an item and try it on, you may not find it ideal. Therefore, we provide a 30-day refund guarantee. Return shipment fees are paid by Mint Moda only if the wrong item was shipped or there is a product quality issue. Upon receipt of the returned item, your payment will be refunded.
- Contact customer service with your order information and a brief description of your return issue. Please note we may ask you to send us a clear photo of your product.
- We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
- Put the return slip inside your package along with the item(s) you are returning. Please pack the item(s) in a manner similar to how they were received.
- Send item(s) back to us through the shipping company. If the return is urgent, please contact customer service and provide a tracking number for the returned parcels.
Goods are not covered by our 30-day return or refund policy if:
- Goods have been worn, damaged, stretched, or contaminated;
- Goods are incomplete (partial sets, missing pieces or accessories etc.);
- Goods are stored or exposed to extreme environments;
- Goods have undergone unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation;
- The claim is made after 30 days from the shipment arrival date.